Technical support
Reliable technical support and Level 1–2 call center services, delivered as a managed service.
Level 1 Support
Level 1 Support acts as the first point of contact for incidents and service requests, handling initial issue intake and customer communication. It covers basic troubleshooting and first-level issue resolution, while ensuring all requests are properly logged through ticket creation, categorization, and prioritization to maintain structured and efficient support workflows.
Level 2 Support
Level 2 Support focuses on advanced technical troubleshooting and in-depth root-cause analysis for issues that require deeper expertise. This level resolves complex problems beyond first-line support and coordinates closely with engineering teams, field operations, or third-party vendors to ensure timely and effective resolution.
Call Center Operations
Call Center Operations manage both inbound and outbound communications across multiple channels, including phone, email, and digital platforms. The service ensures consistent customer interaction, while service-level monitoring and performance tracking are used to maintain quality, efficiency, and agreed service standards.
Why Choose RPS?
Intelligent Solutions for Modern Operations
Continuous Research & Innovation
We invest in ongoing research to develop forward-thinking solutions that keep our customers ahead of industry challenges.
Flexibility & Out-of-the-Box Thinking
Our adaptable mindset allows us to design solutions beyond standard frameworks, tailored to unique operational requirements.
Proactive Problem-Solving Approach
We anticipate challenges early and act decisively to deliver effective, long-term solutions.
End-to-End R&D Capabilities
From hardware to software, our in-house R&D enables seamless integration and full control over solution quality.
Customized & Scalable Solutions
We design systems that adapt to each customer’s needs while remaining scalable for future growth.
Deep Industry Experience
Years of sector expertise enable us to fully understand customer expectations and deliver solutions that truly fit.